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Am I missing something? (Can only cancel two days before billing?)

Can someone provide insight as to why I can't cancel a Paramount subscription right now? Roku says it will send me a reminder email two days before my account is billed again, but what if I miss the email? Frustrating. I don't recall a billing system being this rigid. Any other way to cancel? 

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RokuArjiemar
Community Moderator
Community Moderator

Re: Am I missing something? (Can only cancel two days before billing?)

Hi there @ChallengedinCA 

A warm welcome from the Roku Community!
We understand your concern that you want to know how to cancel your subscription and we will do our best to assist you with your inquiry.
Subscriptions renew automatically until you turn off auto-renew and unsubscribe. If you've subscribed to a paid or premium subscription through Roku Pay or through The Roku Channel, you can turn off auto-renew and cancel the subscription at any time.
How to turn off auto-renew and cancel subscriptions on your computer or mobile device?
To turn off auto-renew and cancel subscriptions purchased with Roku Pay or through The Roku Channel, go to Manage your subscriptions in your Roku account.

  • Sign in to your Roku account
  • Select Manage your subscriptions
  • Select the channel or subscription under Active subscriptions
  • Select Turn off auto-renew
  • Choose a cancellation reason to complete the process and select Continue to cancel

How to turn off auto-renew and cancel channel subscriptions on your Roku streaming device?
Channel subscriptions purchased through Roku can also be cancelled on your Roku streaming device.

  • Press Home button on Roku remote on your Roku remote
  • Highlight the channel you want to cancel
  • Press Star*button on Roku remote on your remote to open the options menu
  • Select Manage subscription
  • To unsubscribe, select Cancel subscription
  • To confirm, select Cancel subscription
  • Select Done

Learn how to cancel or unsubscribe for cancellation help. If you still need further assistance with cancellation, feel free to contact Roku support at https://support.roku.com/contactus

Please feel free to let us know if you need any additional assistance!
 

Regards,

Arjiemar

Arjiemar
Roku Community Moderator
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