Account, payments & subscriptions

[PikTaker00]

I’m trying to log onto the Roku app on my TV. I submit my email and get the sign-in link sent to me. I use the link to log into my account but Roku say that my email and /or password doesn’t match their file. I then go to Roku.com and login with the same email and password without any problems.  Roku Customer Service what are you doing?  

[RokuDanny-R]

@PikTaker00

Thanks for the post.

Can you please specify which channel you are trying to log into? Are you trying to log into The Roku Channel or just trying to activate your device?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[steve481]

Trying to set up my roku tv

[RokuMary-F]

Hi @steve481,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? Have you tried taking a look here in our Support resources and following the steps to help get your Roku device activated? How to activate or link your Roku® streaming device | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[steve481]

Yes I have looked at all of the info.

I am trying to get my roku TV set up after moving my roku stick from there to another TV. TV will not accept my email address as valid.

Thanks for your help

[steve481]

BTW login to this website accepts my email address as valid.

[RokuMary-F]

Hi @steve481,

Thanks for following up.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Please keep us posted.


Best regards,
Mary

[steve481]

VN00X2666118

Thanks

[RokuMary-F]

Hi @steve481,

Thanks for keeping in touch and providing the additional information.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.
 

Best regards,
Mary

[steve481]

ok thx