Hi @Rkohls60.
Welcome to the Roku Community!
We understand that you wanted to reach us for a refund for the month when you can't access the subscription. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.
We hope this will be sorted out soon.
Regards,
Reynan
Reynan L.
Roku Community Moderator