Account, payments & subscriptions

[NancyT]

I cannot access my subscription to Paramount Plus. I tried to add my new iPad and now I can't access it on my tv or my iPad. Any help is greatly appreciated. (I tried all the links, no help)

[RokuReynan-L · Accepted solution]

Hi, @NancyT.

Greetings from the Roku Community!

We appreciate you bringing this to us about having an issue accessing your subscription.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Paramount Plus Support

We hope this will be sorted out soon.

Regards,
Reynan

[NancyT]

No help from Paramount Plus support since I pay for the subscription through Roku. Of course, there's no actual way to talk to anyone with them or Roku. VERY FRUSTRATING!!

[NancyT]

I give up after two days of working on this. Cancelled subscription since I can't access.

[renojim]

@NancyT, it's because of things like this that most people here would recommend taking out subscriptions directly with the provider and bypassing third parties like Roku, Amazon, Apple, etc.  In most cases, a subscription taken out through Roku will only work on Roku devices, so you most likely wouldn't have been able to use it on your ipad.