Account, payments & subscriptions

[Angdavis1234]

Three different times this morning I have a charge for $30.79 from Roku. The card doesn't have any money on it right now so it's declined. Need to know what these charges are. Showing nothing in my Roku account. 

[RokuReynan-L · Accepted solution]

Hi, @Angdavis1234.

Welcome to the Roku Community!

Thanks for reaching us about the unrecognized charge on your account. We're here to help.

Have you checked the email address associated with your streaming device? To check: Home > Settings >System > About.

To check the charges:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Regards,
Reynan

[Angdavis1234]

I've looked at all my stuff in Roku but nothing shows $30.79.

[RokuReynan-L]

Hi, @Angdavis1234.

Thanks for getting back to us!

We see that you're still unable to locate the charge on your account. We'd like to provide some information.

On your billing statement, check how the charges appear. All transactions from Roku will appear on your billing statement as “Roku,” “Roku for <app/provider>,” or "The Roku Channel."

Sometimes, a charge may not be recognizable because the app or provider name may be charged through the parent company or developer that created the app.

If “Roku,” “Roku for,” or "The Roku Channel" is not referenced, it’s not a charge from Roku. For more information about a charge that didn’t come from Roku, contact your bank or card issuer.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you find this information helpful.

Regards,
Reynan