Account, payments & subscriptions

[renfron1]

Paying 7.99 now I see a rough charge forc30 bucks who can resolve this issue

[andyross]

Is there a description for that fee? A bunch of numbers alone cannot be used to identify anything.

This is mainly a user-to-user forum, not direct Roku support with access to your information.

[RokuKarla · Accepted solution]

Hello @renfron1

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla