TV no longer works after Roku's Software Update

Welcome, BigHairyNScary!

Thank you for being a valued member of our Roku Community. We understand that the recent software update may have impacted your streaming experience, and we're here to help resolve any issues you're facing.

To assist you better, could you please provide us with more specific information about the problem you're encountering? Here are some details that would be helpful:

1. Specific issue: Please describe the issue you are experiencing after the software update.

2. Channel-specific or across all channels?: Does the issue occur on a specific channel or all channels on your Roku device?

3. Error message: If you encounter any error messages while attempting to stream, please let us know the details.

4. Roku device details:

   • Serial number/Device ID and OS version: [Found in Settings > System > About]

5. Tracker ID: To help diagnose the issue, please provide the Tracker ID. You can retrieve this by pressing the Home button 5 times, followed by the Back button 5 times when the issue occurs.

6. Photo of the issue: If possible, could you provide a photo of the problem you're seeing?

Your cooperation in providing these details will enable us to investigate and assist you more effectively. We're committed to ensuring your Roku experience is seamless and enjoyable.

Thank you for your patience and cooperation. We look forward to hearing from you soon!

All the best,
Emman