I received a Roku stick about a week ago and ever since it will keep randomly drop the sound. The first couple of times it happened after leaving Youtube on pause for a while but today it started doing it mid-show, one Youtube and one Hulu. The sound will work again after turning off and back on. Both the Roku and my TV are up to date.
Any ideas?
Due to the location of the other ports and the design of the Roku, I can't plug it into any other ports.
It is still losing sound randomly but now does not go black for a second before it does. I'm not certain if that's a win since I still have to reset my TV every half hour.
My only conclusion is that the Roku does not work on a Vizio E48-D0. Maybe because it has SmartCast, I don't know. It was a great disappointment and will be returned.
Hi there! JenZee
Since you're having trouble connecting your Roku Stick to other HDMI ports, we recommend trying an HDMI extender. You can get one here: Roku | HDMI® extender
Once you have it, try plugging the Roku Stick into different ports using the extender and see if the issue continues.
Roku Community Team
Welcome, JenZee
From what you’ve shared, it seems the Roku Stick is intermittently dropping sound on YouTube and occasionally on Hulu. Thanks for testing a few fixes. Could you share a few more details?
In the meantime, you can perform a full system restart on your Roku device by navigating to Settings > System > Power > System restart. If the Power option isn’t available, simply go to Settings > System > System Restart.
Looking forward to hearing from you!
Roku Community Team
It does not seem to happen for any specific show. The screen will go black for a second and when it comes back on there is no sound.
I've only had the Roku about a week and it has happened everyday since.
I just lost sound again and tried the system restart. When I opened Youtube again, there was still no sound. I had to restart my TV to get sound back. Just FYI I never had this issue when I had a FireStick so I don't know if there is something between the Roku and my TV. I have a Vizio TV.
Thank you
Thanks for the update! JenZee
To help our Roku team look into this, please provide the information below.
Let us know when you can!
Roku Community Team
Hello,
Device model = 3840R-Streaming stick, Serial number = x02600vl6h82, Device ID = s1gh353l6h82
Tracker ID = 82-405-344, OS Version = 14.6.4 build 9939-jw
App build version = Hulu -6.99 build 2, Youtube -2.25 build 280, Haystack -3, build 3, Prime -15.4 build 2025100116
I have not tried my other streaming services yet.
Thank you,
Thanks for the extra details! JenZee
This has been shared with our team, and we will update you with any findings as soon as they become available.
Stay tuned!
Roku Community Team
Here you go,
-Device model = 3840R-Streaming Stick, Serial number = x02600vl6h82, Device ID = s1gh353l6h82
-Tracker ID = 82-403-844, OS = ? Software = 14.6.4
-YouTube = 245, Hulu = 2, Prime = 2025100116
I have other streaming services but haven't watched them yet on this system so I don't know if they have the same issue. It's really annoying.
Thank you for the detailed instructions.
