Forum Discussion

gdr16's avatar
gdr16
Reel Rookie
7 hours ago

Tile sort order automatically changing

Installed app tiles automatically shuffling location from where I've placed them. It's annoying enough having to removing extra menu items, but messing with the placement of my app tiles is a move! 

home screen
tv & player discussion

4 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    3 hours ago

    Hey gdr16​

    It looks like your installed apps keep rearranging. We'd like to investigate this further—could you please provide the following details?

    • Roku device info: Software version, Device ID, and Serial Number (found under Settings > System > About)
    • Tracker ID, software version, and build: Press Home 5 times, then Back 5 times when the issue occurs

    Let us know when you can!

    Roku Community Team

  • gdr16's avatar
    gdr16
    Reel Rookie
    3 hours ago

    Thanks for the reply. No such setting. I'm on Roku 4802X Roku Ultra.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 hours ago

      Thanks for the info! gdr16​ 

      Please also provide the Tracker ID, software version, and build by pressing the Home button five times, followed by the Back button five times when the issue occurs.

      Can’t wait to hear back from you!

      Roku Community Team

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 hours ago

    A few people have reported this:

    https://community.roku.com/discussions/tv-and-players/apps-keep-rearranging-on-the-home-screen/1096153

    See if you have a Quick access setting under Settings->Home screen and disable it if you do.  Roku seems to be experimenting with some people's devices.