I have a TCL Roku TV, but it won’t play any of the free content on the Roku channel. Why is this? I have removed the channel and then factory reset my tv. I then tried the Roku channel again, but content still won’t play. All of my other channels play content perfectly fine. What do I do to fix this?

For the Roku Channel, I can see the content, select a movie or show, see the description and picture of the main actor(s), and Watch icon, on a purple screen. I can go to the episode selection screen. However, when I select the Watch icon, it goes to a purple screen with the picture of the actor(s), but the words and icon disappear. The selected movie or show won’t play.

You can't use one Roku account in two different regions without problems, so your TV in NY should be linked to a Roku account created in the US, the one in Canada should be linked to a Roku account created in Canada, and the traveling stick, well... there's no good solution for a device that travels from one region to another. You either have to factory reset it each time you go from one region to the other so you can link it to the appropriate Roku account or get a separate device for traveling in each region that's linked to the appropriate Roku account.Note that subscriptions taken out through Roku are linked to the Roku account, so it's best to subscribe directly with providers unless you want to take out multiple subscriptions for the same service.

@r8cg3yy Thanks for the post. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order. Does this clear up the issue you are seeing? Please keep us posted what you find out. Thanks, Danny

I have done all of those things in that order, and it still didn't work unfortunately. I've even factory reset the Tv and still nothing. What more can I do?

r8ch3yy Thanks for the follow up. If you are unable to resolve the issue, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. Thanks, Danny

TCL Roku TV not playing content on Roku Channel

13 Replies

RokuDanny-R
Retired Moderator
4 years ago
@r8cg3yy

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny
- r8ch3yy
  Reel Rookie
  4 years ago
  I have done all of those things in that order, and it still didn't work unfortunately. I've even factory reset the Tv and still nothing. What more can I do?
  - RokuDanny-R
    Retired Moderator
    4 years ago
    r8ch3yy
    
    Thanks for the follow up.
    
    If you are unable to resolve the issue, can you please provide us the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing
    
    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
    
    Thanks,
    Danny
- Carmen63
  Newbie
  4 years ago
  I had noticed for a while that my tv would always be off. Now it's gotten to the point that some of the channels won't stay on longer than a minute. I called Hisense and they said for me to get in touch with you guys. Any suggestion would be grateful.
  
  Model # 40H4030F1
  Serial # 40G210188H12410
  Thank You
  Carmen Murphy
  - RokuDanny-R
    Retired Moderator
    4 years ago
    Carmen63
    
    Thanks for the post.
    
    Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.
    
    Thanks,
    Danny

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TCL Roku TV not playing content on Roku Channel

13 Replies

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