Forum Discussion

yonahwahoo's avatar
yonahwahoo
Newbie
4 days ago

Spaceship screen keeps spinning

My roku went through an automatic software upgrade last night. Turned on TV this morning and the spaceship screen keeps spinning without progression to the apps. This happened before with another roku stick- which I replaced with this one. Are these just pieces of junk?

home screen
OS Update

1 Reply

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 days ago

    Hey there! yonahwahoo​ 

    So we can look into this more closely, would you mind sharing a few more details?

    • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
    • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
    • A video or photo showing the issue would be helpful

    Let us know when you can!

    Roku Community Team