Forum Discussion
RokuRhea-V
4 days agoCommunity Moderator
Hey there! yonahwahoo​
So we can look into this more closely, would you mind sharing a few more details?
- Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
- Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
- A video or photo showing the issue would be helpful
Let us know when you can!
Roku Community Team