Forum Discussion

VA1DER's avatar
VA1DER
Streaming Star
30 days ago
Solved

Unable to locate Bluetooth on Roku Ultra after reset

My brand new Roku Ultra reset and when it came back Bluetooth is now nowhere to be found.  My already-paired headphones won't connect and the "Add devices" now only shows remotes as compatible.  Did Roku just take away Bluetooth support???

 

TV & Player settings
TV & Player Setup
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    30 days ago

    Hey! VA1DER​ 

    Looks like the Bluetooth setting on your Roku Ultra is missing. To help us narrow things down, could you please share the latest software version of your Roku Ultra? (You can find that in Settings > System > About).

    In the meantime, you can get some tips here on how to get Headphones mode working.

    Roku Community Team

4 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    30 days ago

    VA1DER​ 

    As long as you have the Ultra 4800/4802/4850 models you should find it under Settings/Remotes and Devices/Wireless Headphones.

    https://support.roku.com/article/12210854415383 (wireless headphones)

    https://support.roku.com/article/360011612733  (other Bluetooth devices)

    ----

    Make sure your headphones did not pair with another device (ie. another Roku, your phone, or a nearby laptop).  Occasionally I will run into an issue with pairing but usually because it disconnected from the Roku and automatically paired to something else.  In that scenario, I will need to find where it connected to,manually disconnect the Bluetooth connection (or disable Bluetooth on that device), and reconnect it to the Roku.

  • VA1DER's avatar
    VA1DER
    Streaming Star
    30 days ago

    It's ok, it must have just been a glitch.

    I restarted the Roku two or three times and the Bluetooth settings under Settings->Remotes and Devices still just wouldn't appear.  But my downstairs Roku, an identical Ultra 4850, still had the settings.  So I physically powered off the affected device, left it for five minutes, then when I brought it back up the Bluetooth settings reappeared on the affected Roku.

    I suspect the Bluetooth adapter internally locked up, so the Roku kernel acted like it was a Roku without one.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      30 days ago

      Thanks for the update, VA1DER​!

      We're glad that the issue has been resolved after a while, and nice workaround! If you ever need additional help in the future, please don't hesitate to reach out.

      Happy Streaming!💜

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    30 days ago

    Hey! VA1DER​ 

    Looks like the Bluetooth setting on your Roku Ultra is missing. To help us narrow things down, could you please share the latest software version of your Roku Ultra? (You can find that in Settings > System > About).

    In the meantime, you can get some tips here on how to get Headphones mode working.

    Roku Community Team