Forum Discussion

Bosstone's avatar
Bosstone
Newbie
9 months ago

Screen stuck on "use accessibility shortcut: screen

It opens up accessibility often by merely pressing the Roku mute button. I’m not holding down the mute button. There is a pause of sorts, without muting, then the talking accessibility box opens.  It seemed to have stopped, but it’s back again. When I’m watching sports I don’t want to hear political ads regardless of party so I mute.  It’s stupid that Samsung tvs do this. Apparently, the Amazon Stick, and Apple TV players have this issue so it’s obviously a Samsung issue. I’d love to have the accessibility option be permanently removed. 

remotes

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    Hi, Bosstone 

    We appreciate you for posting here in the Roku Community!

    The Roku voice remote has a mute button option on the Right side. If it is acting like it is not responding to its own feature, please try to follow the following steps to help you with this. 

    Reset your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. Then, pair it again and try using the mute command feature to see if this makes any difference.

    Please keep us posted.

    Thanks,
    Jharra

    • MFAC's avatar
      MFAC
      Newbie
      8 months ago

      I HAVE TRIED HOLDING THE BACK AND HOME BUTTONS THEN PRESSING THE MUTE AFTER 20 SECONDS. STILL HAVE THE ACCESSIBILITY SHORTCUT SCREEN AND CANNOT GET IT CLOSED.  I DO NO WANT TO USE SHORTCUT.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        8 months ago

        MFAC 

        Go into your Samsung TV (using the Samsung remote, not Roku) and disable the Accessibility options.

        May be under the Advanced Settings or you can toggle the menu using the volume keys.

        You need to disable them from within the Samsung itself.  The Roku remote is merely toggling your Samsung Accessibility features whenever you press the Roku volume buttons.  It is not a Roku setting, it is a Samsung setting you need to change.