Forum Discussion

Bosstone's avatar
Bosstone
Newbie
10 months ago

Screen stuck on "use accessibility shortcut: screen

It opens up accessibility often by merely pressing the Roku mute button. I’m not holding down the mute button. There is a pause of sorts, without muting, then the talking accessibility box opens.  It...
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MFAC's avatar
MFAC
Newbie
9 months ago

I HAVE TRIED HOLDING THE BACK AND HOME BUTTONS THEN PRESSING THE MUTE AFTER 20 SECONDS. STILL HAVE THE ACCESSIBILITY SHORTCUT SCREEN AND CANNOT GET IT CLOSED.  I DO NO WANT TO USE SHORTCUT.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
9 months ago

MFAC 

Go into your Samsung TV (using the Samsung remote, not Roku) and disable the Accessibility options.

May be under the Advanced Settings or you can toggle the menu using the volume keys.

You need to disable them from within the Samsung itself.  The Roku remote is merely toggling your Samsung Accessibility features whenever you press the Roku volume buttons.  It is not a Roku setting, it is a Samsung setting you need to change.