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djw1577's avatar
djw1577
Reel Rookie
7 months ago

Toshiba 2011 TV will not turn on with remote

I just bought a second Roku 4K streaming stick and everything works well except my 2011 Toshiba TV will not power on with the remote.  The volume works fine along with the power button to turn it off.  The green light on the roku remote will turn on, but not the TV.  I have tried all Toshiba codes, but the first one it the only one that will work anything.  I have also tried the Apex and Changhong codes, same issue.  The original Toshiba TV remote works fine, no problems.

remotes

4 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Welcome to the Roku Community, @djw1577!

    We understand you're having an issue with the power button of your Roku remote not working on your Toshiba TV. Here are some troubleshooting steps to help resolve this problem.

    We highly suggest the following troubleshooting steps to help you with this issue. 

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process
    NOTE:
    1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
    3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
    4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
    5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.
    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

    Thanks,
    Jharra
    • djw1577's avatar
      djw1577
      Reel Rookie
      7 months ago

      I have followed those instructions and it finds the code that turns the music off, but the code will only work the volume and turn the TV off.  Once the TV is off, that code will not turn the TV back on for some reason.  Once again, it only works the volume and the TV off, but not back on.