Forum Discussion

Bosstone's avatar
Bosstone
Newbie
10 months ago

Screen stuck on "use accessibility shortcut: screen

It opens up accessibility often by merely pressing the Roku mute button. I’m not holding down the mute button. There is a pause of sorts, without muting, then the talking accessibility box opens.  It...
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RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
10 months ago

Hi, Bosstone 

We appreciate you for posting here in the Roku Community!

The Roku voice remote has a mute button option on the Right side. If it is acting like it is not responding to its own feature, please try to follow the following steps to help you with this. 

Reset your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. Then, pair it again and try using the mute command feature to see if this makes any difference.

Please keep us posted.

Thanks,
Jharra

  • MFAC's avatar
    MFAC
    Newbie
    9 months ago

    I HAVE TRIED HOLDING THE BACK AND HOME BUTTONS THEN PRESSING THE MUTE AFTER 20 SECONDS. STILL HAVE THE ACCESSIBILITY SHORTCUT SCREEN AND CANNOT GET IT CLOSED.  I DO NO WANT TO USE SHORTCUT.

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      9 months ago

      MFAC 

      Go into your Samsung TV (using the Samsung remote, not Roku) and disable the Accessibility options.

      May be under the Advanced Settings or you can toggle the menu using the volume keys.

      You need to disable them from within the Samsung itself.  The Roku remote is merely toggling your Samsung Accessibility features whenever you press the Roku volume buttons.  It is not a Roku setting, it is a Samsung setting you need to change.