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infomavn's avatar
infomavn
Reel Rookie
4 years ago
Solved

Screen reader won't turn off, but it's set to OFF in Roku settings and HBO settings

My partner accidentally turned the audio reader on, he's not sure how, and now we can't shut it off.  Have it set to OFF in both Roku settings and HBO Max settings, but it is still on in at least HBO Max!  Forgot to check other locations, but I suspect it is stuck on somehow.

We even tried a factory reset.  When we press the shortcut - **** - the reader says it's set to OFF, but it continues to stay ON, even though it says OFF.  Can this feature break so that it can't be turned off?  Not sure what else to try.

  • infomavn's avatar
    infomavn
    4 years ago

    We finally fixed it!  In HBO Max, while you are playing a movie or show, there is a little box with lines in it at BOTTOM RIGHT of the screen.  Click on it and set "Audio-English original Subtitles" to OFF.

     

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    4 years ago

    infomavn 

    Are you sure it is the Screen Reader/Audio Guide (This voice basically reads the text on the screen  and verbally alerts you of changed Settings.)

    There is another feature that is more of an Audio Narrarator that describes what is occuring on the screen during a movie/show.  (ie. Jack jumps over the hill, falls down, kind of thing).  

    Normally to disable this, you press the * button during the show, select Accessibility and Captions, then select the Audio Track. (sometimes you have to toggle between the different English tracks to discern which one includes the narration).  For HBO Max, the audio track used to include the words "Descriptive". 

    Hopefully that is the cause of your issue.

    • sortiz0801's avatar
      sortiz0801
      Newbie
      4 years ago

      I am having this same issue with Paramount plus, It's off but it's still saying everything the character is doing, so annoying!  I don't know what else to do as I have done all the suggestions.  Anyone have ideas???

    • smokininkman's avatar
      smokininkman
      Channel Surfer
      4 years ago

      I had the same problem occur while watching HULU Live. It is a narrator, and it just turned on. Followed directions to Accessibilities and captions and went to audio option. It says default track and will not toggle to anything else.

      I really want to know how to fix, AND what we accidentally touched on the remote to turn it on . It seems like some button acted as a direct "toggle" that turned it on.

      Any help appreciated.

       

      Alan

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        smokininkman

        Thanks for the post.

        Have you tried pressing the * button four times to see if that helps resolve the issue you are experiencing?

        Please keep us posted what you find out and we will be able to assist you further.


        Thanks,
        Danny

  • infomavn's avatar
    infomavn
    Reel Rookie
    4 years ago

    We finally fixed it!  In HBO Max, while you are playing a movie or show, there is a little box with lines in it at BOTTOM RIGHT of the screen.  Click on it and set "Audio-English original Subtitles" to OFF.