Just started today 7/16/25 where color was suddenly washed out. Its almost like Im trying to watch a 3D show w/o glasses, the color is distorted that way. Tried doing a factory reset with no improvement. System was last updated 7/16/25. The TV is between 7 and 9 yrs old. I tried a factory reset and unplugging and plugging back in w/o effect
I'm having trouble with the picture color on some of the streaming platforms. Disney and prime especially. While some movie's color is normal but other's will be in a very weird color, almost like blacked out. I have restarted, reset, and checked for updates but nothing has worked. Please help!
It is a TCL model 50S431. Software version 14.6.
Thanks for your response herstrut23
Quick question — Is it occurring during streaming, or does it also occur on the app menu screen and Roku Home screen? Could you please send us a video or photo of the issue occurring?
We're looking into it.
Roku Community Team
Hi there! herstrut23
It seems that you're having issues with the color of some movies on Disney and Prime. Can you please tell us which Roku you are using?
Looking forward to your response!
Roku Community Team
I believe my TV is having a similar issue. It started a few months ago, where a green/pink delayed image appears over the current image. I’ve tried to reset the image settings and color space setting and nothing has helped. My TV is only 3 years old.
Issue ID- GE-298-117
Hey there!
We see that you’re having similar Roku issues, and we’d like to check it out.
Can you share some photos displaying the issue? Also, what's your current Roku software version?
Please keep us posted!
Roku Community Team
Thank you for the response.
Software Version 14.6
I have tried to attach images but the files exceed the attachment size limit.
Any updates on this issue?
I tried my tv yesterday for the first time in several days and it was back to normal. I am thinking they may have put in a fix.
Hey there, herstrut23!
Our team is looking into this issue. Could you send us a video clip of the problem? This info will help us look into this problem deeper!
Roku Community Team
I'm having the same problems as these other folks.
My daughter just showed me her screen on her TV, it’s white and pink with minimal color, I tried to reset it to factory picture settings, unplugged and let it sit a while and still the same. I am now resetting all the apps because it still is white washed after a factory reset. Help! The TV is only a month old.
Hey, Rmhall827
It looks like you are having issues with the video quality on your TV. Thanks for giving the troubleshooting steps a shot on your own. Can you please share a bit more info?
Let us know when you can!
Roku Community Team
Thanks for flagging this concern!
We'd like to take a closer look at this concern that you had with the Roku TCL Roku TV. Can you please provide the following information?
Looking forward to your response.
Thanks,
Roku Community Team
The same thing has happened to our TV. This TV is about two years old and we definitely have older TVs not having the same issues. The menu screen is fine, but it is one you go to play a video that the colors are washed out.
messed up colors
Actual show has the messed up colorsMenu screen for video fineHome Screen is fine but ad is messed upThis is the price is rightTv menu is fine. But show price is right is off.Please help as I really love the functionality of this tv.
Also this is across channels
The same thing happened to me. The tv was purchased in Nov. but just plugged in last Friday, 7/11/25. Was stored in our house in an upright position. TV worked fine for 7 days, turned it off to go to dinner, came home and turned it on. The color is exactly as described above: It's almost like I'm trying to watch a 3D show w/o glasses, the color is distorted that way.
I can't understand how it worked beautifully for 7 days then is just off. The icons and previews of shows are colored correctly, but when we choose a show the color is so dark we can hardly see what's happening.
Thank you for your help,
Lola
Lola8, we're glad you reached out!
Thanks for letting us know you're also experiencing the same behavior.
Can you share some pictures so we can look into it further?
We'll wait for your response!
Roku Community Team
I have already sent pictures and videos about this problem. Are you any closer to getting this problem resolved? My grand babies can't watch Disney because of this problem.
I would greatly appreciate an update. Paying for Disney is almost pointless because the movies can't be watched because of this problem.
Hi there herstrut23
Thank you for following up. We understand how disappointing it is to pay for a service like Disney and not be able to enjoy the content you like. We’ve followed up with our team about this matter, and we will let you know once we get an update.
Roku Community Team
