We finally fixed it! In HBO Max, while you are playing a movie or show, there is a little box with lines in it at BOTTOM RIGHT of the screen. Click on it and set "Audio-English original Subtitles" to OFF.
I had the same problem occur while watching HULU Live. It is a narrator, and it just turned on. Followed directions to Accessibilities and captions and went to audio option. It says default track and will not toggle to anything else.
I really want to know how to fix, AND what we accidentally touched on the remote to turn it on . It seems like some button acted as a direct "toggle" that turned it on.
Any help appreciated.
Alan
Thanks for the post.
Have you tried pressing the * button four times to see if that helps resolve the issue you are experiencing?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
I did , and I also changed something else, which I don't remember, and the problem, seems to have gone away.
Is there a button on the remote that toggles the narrator on? Or did it just do it on it's own?
