We finally fixed it! In HBO Max, while you are playing a movie or show, there is a little box with lines in it at BOTTOM RIGHT of the screen. Click on it and set "Audio-English original Subtitles" to OFF.
Are you sure it is the Screen Reader/Audio Guide (This voice basically reads the text on the screen and verbally alerts you of changed Settings.)
There is another feature that is more of an Audio Narrarator that describes what is occuring on the screen during a movie/show. (ie. Jack jumps over the hill, falls down, kind of thing).
Normally to disable this, you press the * button during the show, select Accessibility and Captions, then select the Audio Track. (sometimes you have to toggle between the different English tracks to discern which one includes the narration). For HBO Max, the audio track used to include the words "Descriptive".
Hopefully that is the cause of your issue.
I had the same problem occur while watching HULU Live. It is a narrator, and it just turned on. Followed directions to Accessibilities and captions and went to audio option. It says default track and will not toggle to anything else.
I really want to know how to fix, AND what we accidentally touched on the remote to turn it on . It seems like some button acted as a direct "toggle" that turned it on.
Any help appreciated.
Alan
Thanks for the post.
Have you tried pressing the * button four times to see if that helps resolve the issue you are experiencing?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
I did , and I also changed something else, which I don't remember, and the problem, seems to have gone away.
Is there a button on the remote that toggles the narrator on? Or did it just do it on it's own?
