We finally fixed it! In HBO Max, while you are playing a movie or show, there is a little box with lines in it at BOTTOM RIGHT of the screen. Click on it and set "Audio-English original Subtitles" to OFF.
I am having this same issue with Paramount plus, It's off but it's still saying everything the character is doing, so annoying! I don't know what else to do as I have done all the suggestions. Anyone have ideas???
This behavior is definitely included in an audio track somewhere. Perhaps you are overlooking an audio track selection somewhere (either from Roku with the * button, or from within the Paramount+ Channel/app itself. As indicated above, if you see two or more English audio tracks, try toggling between them.
From the Paramount help page (https://help.paramountplus.com/s/article/PD-How-do-I-turn-on-accessibility-features-like-closed-captions-or-audio-descriptions-to-stream-paramount#Roku), describes the screen reader and closed captioning, so I do not think there are additional audio tracks from within the app itself. Also did not see any additional info regarding changing languages so i would infer it is accomplished in the manner above by pressing *button and the appropriate track.
Were you able to fix your issue with Paramount+ and the screen reader? We've tried everything but cancelling our subscription in order to delete the app and reinstall and then renewing our subscription. There's but even a way to uninstall the paramount+ app.
Thanks for the post.
Can you please clarify the issue you are experiencing? What channel are you experiencing this issue with? What are your settings on? Do you have closed captioning on? What are the exact steps to reproduce the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
I am also unable to turn off the narrator on Paramount Plus. Very annoying. Has anyone found a solution for this?
