Forum Discussion

r_piddy's avatar
r_piddy
Binge Watcher
2 years ago

Roku keeps resetting after turning TV off

I recently purchased a new Samsung TV and am having issues with my Roku Streaming Stick losing power and turning off/resetting after the TV has been turned off for a while. I tried plugging the Roku USB into the wall power as I was having the issue while using the TV USB and I am still having the issue. I have done a hard reset on the stick and gone through the process of re-adding it three times and nothing works. When I had my old LG TV I had the USB plugged into the TV and never had a single issue. Now whenever I turn my TV on, I get a message asking if there is power to the ROKU and it takes the TV a considerable amount of time to get itself sorted out. Would like to be able to just turn my TV on and have it work right.

TV & Player Setup
  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi r_piddy,

    Welcome, and thanks for posting here in the Roku Community!

    We're glad to assist you with your issues with your Roku Streaming Stick losing power and turning off or resetting. Please follow the steps below:

    1. Verify that you are using the USB cable that came with your Roku Streaming Stick. If you are using any USB cable other than the one that came with your streaming player, replace it with the one that came with your player.
    2. Try a different USB port. Some USB ports have different power characteristics. Connecting your streaming player to a different USB port on your TV may resolve the issue.
    3. Connect power to a power outlet. Using the included USB cable and USB power adaptor (if included), connect your Roku Streaming Stick to a working power outlet in the wall. If your Roku Streaming Stick did not come with a USB power adaptor, see our article on powering your streaming player. Connecting to a power outlet in the wall has the additional advantage that your Roku Streaming Stick will not need to power up every time you turn on your TV. This means your player will be up and running faster than it would be connected to a TV.

    If the issue persists, please let us know.

    Kind regards,

    Eunice

    • r_piddy's avatar
      r_piddy
      Binge Watcher
      2 years ago

      I don't know if the USB cable I'm using is the one that came with it, it's the only USB to USB I could find in my house. If it is not the right one, is there a way to replace it?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        The USB cord for a Streaming Stick product with model number higher than 3600 looks like this.   The bulge is the WiFi receiver, which is located here instead of within the stick itself, and is essential for the operation of the stick.

    • Rick7370's avatar
      Rick7370
      Newbie
      4 months ago

      I’ve checked the power and hdmi and all works fine I have the tv and Roku plugged into a wall outlet. The Roku keeps going off after I turn the tv off for about 30 minutes and I have to reset the Roku every time. My WiFi signal is excellent. I have 2 other Roku in my home and they don’t have this issue. I’ve chatted with a couple of Roku support people and they keep telling me to reset or unplug it from the wall I’ve tried to plug into 3 different tv and still same issue Roku express 4k +

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 months ago

        Rick7370, does your Roku have a "power saving" option under Settings->System->Power.  Not all Roku devices do, but if it's there and enabled that may be what you're seeing.  You can disable it or pressing Home on your Roku remote a couple of times should wake it.

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago

    Hi r_piddy,

    Use a USB power adaptor to power your device into the wall. For most Roku devices, this is included with your device, but often, people will have a spare USB power adaptor around, and that will work, too.

    You'll still plug the Streaming Stick directly into the HDMI port on your TV, but using the wall to power your device instead of the TV will stop the device from turning off. 

    You may need an extension cable if an outlet isn't close enough.

    Let us know how it goes!

    • r_piddy's avatar
      r_piddy
      Binge Watcher
      2 years ago

      This is what I am doing. I am using the USB-USB cable that came with the Roku. I have plugged into 2 different wall USBs, the USB port on the TV, I’ve tried every HMDI port on the TV and every time I turn my TV on it will not detect the Roku until I unplug it and plug it into a different HDMI port