Forum Discussion

raven365's avatar
raven365
Newbie
2 years ago

My remote only works 1 foot away from the device

My remote only works within 1 foot or the bottom right hand corner specifically. It’s four years old and never had this issue until now. Any advice? Do you sell supplemental sensors?

remotes

2 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi raven365,

    Thanks for posting here at the Roku Community!

    We appreciate you reaching out to us regarding your concern with your Roku remote. We're glad to assist.

    Is your remote a Roku Simple Remote? If so, please be guided by the fact that it uses invisible infrared (IR) light to transmit the button presses over a short distance. Could you try the troubleshooting steps provided on this support page on how to fix your remote?

    Keep us posted on how it goes, and we'd be more than happy to continue assisting you.

    All the best,
    Janadee

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    raven365-

    From your "the bottom right hand corner" description, this sounds like a Roku TV (one with Roku capability built in).  If so ...

    Roku TVs use a different set of infrared (IR) commands than separate Roku devices do.  If you purchase a replacement IR remote for use with a Roku TV, be sure you get one that specifically says it supports Roku TV, not just Roku.

    Roku VOICE Remotes connect via WiFi-direct, not IR, and can be used with both Roku TVs and separate Roku devices.