Forum Discussion

swal's avatar
swal
Newbie
3 years ago

Hisense Roku TV has sound but no picture.

Hisense Roku TV has sound but no picture. I have tried all the suggestions. It was working fine 3 hours ago was there an update?

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator

    Hello swal

    Thanks for reaching out here in the Community!

    If you are having an issue with your Roku TV screen going black but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes and then plugging the Roku TV back in resolves the issue.

    Hope you'll find this info useful. Let us know in case you've still got any questions.


    Regards,
    Karla

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator

        Hi Griffgreene,

        Welcome to the Roku Community!

        It seems like you've already taken fantastic troubleshooting steps. We suggest reaching out directly to the TV manufacturer for further assistance about this.

        You can reach them here.

        Please let us know if there's anything else we can help you with.

        All the best,

        Chel

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator

        Hi Brucergoku,

        Thanks for informing us.

        May we know what options from this thread you have tried so far? Also, for what brand of TV is this issue occurring? Lastly, this concern might suggest internal issues with the TV; thus, as other moderators have suggested, you can try to reach out to the TV manufacturer for additional assistance, as this may be known on their end.

        Please keep us posted on what you find out.

        Sincerely,
        Janadee

  • Have you figured it out? Mine just did this and we cant figure out how to fix it and have tried everything. We have watched every youtube video in the worlddd to try to get it but nothing is working. 

    • Charmed's avatar
      Charmed
      Newbie

      After troubleshooting what I find is the lamp needs to be replaced. 

      • Onyx2002's avatar
        Onyx2002
        Newbie

        Were you able to perform the repair yourself? How did you resolve the issue? 
        any info appreciated. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator

      Hi braedynnelmar.

      Welcome and thank you for posting here at the Roku Community!

      We appreciate you for reaching us regarding your playback issues on your TV. We hear you and we'd be more than happy to find you the best resolution.

      We suggest you to unplug your TV for 10-15 minutes then plug it back in.

      Let us know if the issue is still persistent and we'd be more than willing to assist you further.

      All the best,

      Carly

      • ScoobyTV's avatar
        ScoobyTV
        Newbie

        Tried everything on here and YouTube. Yes I unplugged it for 10-15 minutes as well and plugged it back in. Again, all of this. The TV is one year and 28 days old. It is a bedroom TV and is rarely played. I bought the TV because it was a great deal. Should have read the reviews. DEFINITELY read the reviews....  

      • Griffgreene's avatar
        Griffgreene
        Newbie

        Mine is only a year old. Tried everything and still no pic but I get sound