Forum Discussion

swal's avatar
swal
Newbie
3 years ago

Hisense Roku TV has sound but no picture.

Hisense Roku TV has sound but no picture. I have tried all the suggestions. It was working fine 3 hours ago was there an update?
black screen
RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello swal

Thanks for reaching out here in the Community!

If you are having an issue with your Roku TV screen going black but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes and then plugging the Roku TV back in resolves the issue.

Hope you'll find this info useful. Let us know in case you've still got any questions.


Regards,
Karla

Griffgreene's avatar
Griffgreene
Newbie
3 years ago

Karla, this did not fix the problem

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Griffgreene,

    Welcome to the Roku Community!

    It seems like you've already taken fantastic troubleshooting steps. We suggest reaching out directly to the TV manufacturer for further assistance about this.

    You can reach them here.

    Please let us know if there's anything else we can help you with.

    All the best,

    Chel