Forum Discussion

swal's avatar
swal
Newbie
3 years ago

Hisense Roku TV has sound but no picture.

Hisense Roku TV has sound but no picture. I have tried all the suggestions. It was working fine 3 hours ago was there an update?
black screen
Brucergoku's avatar
Brucergoku
Channel Surfer
2 years ago

I tried but I can barely see the picture

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Brucergoku,

Thanks for informing us.

May we know what options from this thread you have tried so far? Also, for what brand of TV is this issue occurring? Lastly, this concern might suggest internal issues with the TV; thus, as other moderators have suggested, you can try to reach out to the TV manufacturer for additional assistance, as this may be known on their end.

Please keep us posted on what you find out.

Sincerely,
Janadee

  • Brucergoku's avatar
    Brucergoku
    Channel Surfer
    2 years ago

    I tried the reset and I tried  unplugging  for 10 mins still does the same thing

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Thanks for the update, Brucergoku,

      Can you please send us an image referring to the issue you're experiencing? This would help us have a better sight of the issue.

      We look forward to hearing back from you.

      All the best,
      Kash

      • Brucergoku's avatar
        Brucergoku
        Channel Surfer
        2 years ago

         

         

    • jennbabb's avatar
      jennbabb
      Newbie
      2 years ago

      Mine is doing the same thing. I have tried all options but still no picture

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi jennbabb,

        Thanks for joining us here in the Roku Community!

        We understand, and we appreciate the attempts to resolve this issue with your TV.

        In this case, we would recommend to get in contact with the TV manufacturer for further assistance about this. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

        You can contact Hisense Support here: ContactUs or at 1-888-935-8880.

        Thanks,

        Rey