Forum Discussion

baka2k23's avatar
baka2k23
Channel Surfer
3 years ago

Headphones only working on one side

I tried plugging my headphones into my remote for and noticed audio is only coming out from one earphone and not both. Any reason for this and any solution? The headphones work on other devices (ie: Laptop and Samsung phone) on both sides without issues.

remotes

12 Replies

  • dfconn's avatar
    dfconn
    Newbie
    2 years ago

    I have the same issue with the headphone jack on the controller not working properly. If I pull the headphone connector out slightly, I can hear the left side audio - pushing the jack all the way in gives only the right side audio - this is definitely a batch of poorly manufactured controllers. and as I've waitined quite a while to try a headphone with the controller, it's now out of warranty...thanks ROKU!

    • Dogshark's avatar
      Dogshark
      Reel Rookie
      2 years ago

      I'm having the same exact problem with the remote I bought. Incredibly frustrating since the only reason I bought the remote was so I could use my wired headphones with it. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        We're grateful to have you here in the Roku Community, Dogshark!

        Thank you for sharing your concern about utilizing the Headphones Mode (private listening) on your physical Roku remote. We'd be happy to suggest some troubleshooting steps.

        Have you tried the steps suggested by RokuMary-F above? If not, kindly let us know if those steps make any difference. We also recommend using a different set of headphones.

        Please keep us posted on how it goes so we can continue assisting you from there!

        Best regards,
        Carly

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi dfconn,

      Greetings and appreciation for reaching out to us on the Roku Community!

      We are sorry for any inconvenience this may have caused, and we appreciate you taking the time to share your experience with this remote issue when using private listening.

      First, could you tell me how long the problem has been there and when you first noticed it? 

      Furthermore, if you go to Settings>>System>>About, you can get the serial number of the device that is paired. Would you please share this with us as well? I'd like to take a closer look.

      Please keep us posted!

      Thanks,
      Rey

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi baka2k23,

    Thanks for posting in the Roku Community!

    We understand that you are facing an issue using the Roku remote for private listening. We would like to know what went wrong so we can assist you further and fix the issue.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Unplug the power from your Roku device.
    2. Restart your router* by unplugging the power cable from the router, waiting 10 seconds, and reconnecting. If possible, check the instructions from your ISP or router vendor as restarting may require that you press a reset button on the device. This will momentarily disconnect your Roku device and your mobile device from the network. Wait a few minutes while your router re-establishes the internet connection.
    3. Reconnect the power cable to your Roku device.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve an issue with private listening | Official Roku Support

    Thanks again for posting and we hope the suggestions above get everything sorted out.


    Best regards,
    Mary

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      Are you sure you've pushed the earphone plug all the way in to be sure it makes both channel connections?

      Of course if the headphones work elsewhere it could be that the headphone jack in the remote is faulty.

      • baka2k23's avatar
        baka2k23
        Channel Surfer
        3 years ago

        The headphones are pushed all the way in and are working on my smartphone and laptop. The device is under warranty so I may try to ask for a replacement remote via warranty. Thanks for the info.