Started yesterday when I open my hayu app after about 10 seconds it crashes and sends me back to the roku home page.
I have restarted my roku
i have deleted the app and restarted my roku and redownloaded the app
I have done a factor reset twice
and I have cleared my cache
none of these things have solved the issue. I know it is not a hayu issue as I am able to play the app just fine on other devices.
Hayuwatcher , I’ve also been experiencing this issue for about a week. It is a Hayu app issue. I contacted Hayu support and after trying all their troubleshooting they told me their tech team is looking into it and will hopefully have resolved soon. If you’re also experiencing this, please reach out to Hayu - the more that do the more pressure they’ll feel to actually fix the issue so we can start watching the app again.
I have been having the exact same issues since 07/17. I have the Hayu app downloaded to my roku TV and as soon as I open it, the app loads but 10 seconds or less later it boots me back to the Roku TV home screen. I've tried deleting app, factory reset, power reset, internet unplug and plug back in, reinstall app and repeated 2 times with no luck. I think this is a Hayu back end issue.
Hayu are on the case I emailed them
Hi Hayuwatcher,
Thanks for your first post in the Roku Community!
We understand you are having trouble with playback issues with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.
Please keep us posted, and we'll continue assisting you from there.
Regards,
Chel
I think we’ve all done this seems to be a common problem I’ve contacted hayu and Roku and hopefully someone can sort the problem. Mine has been going on for days..
Hi! I have already done that, and also a factory reset and a ca he clear. None of it works
Hi Hayuwatcher,
Thanks for the response!
If you can still not play videos from one channel after attempting the suggestions above, videos from other channels will play fine. Contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.
Please keep us posted if you need further assistance or clarification.
Warm regards,
Chel
This doesn’t work because there is no option to delete the channel.
I'm having the same problem. I've tried everything listed and nothing will work. Even tried to install on another TV with a Roku device and it still will not work. It works fine on my phone app & Android TV.
My Hayu app is doing the exact same thing. It launches and then crashes back to the home screen
Greetings, Community users!
We are grateful that this was brought to our attention, and we are appreciative of the details that were provided regarding this matter.
It is our recommendation that you make direct contact with the channel support team in order to inquire about the options available to you and how they may assist you with this matter.
The vast majority of Roku's channels are managed and kept up-to-date by their respective channel providers.
Please keep us updated on how everything is going, and let us know if there is anything else that we can look into further.
Warm regards,
Rey
Omg me too and I’ve tried everything from unadding and re-adding it still nothing!! I’ve been having to play an episode from the Hayu app on my iPhone and chrome cast it to my tv so it will play, so annoying!
Yes same issue here and have tried all the trouble shooting, it’s happening across 2 Roku devices.
I am also having the same trouble, it just keeps booting me out and returning to the roku home screen 🤬
I’m having the same problem. Hayu app keeps crashing and going back to home page. I can watch on my phone app so surely it’s not Hayu’s problem or is it?
I’ve done all that the initial person was told to do and still the same!!!
Is anyone going to help
Same here! Anyone find a way to fix it yet? We tried everything they suggested.
You need to get onto Hayu, the more people at them should hopefully get them to sort it
Got an answer back from Hayu! I am currently at work but if anyone tries this let me know if it works and I will try tonight and report back.
Thank you for contacting us.
We're sorry to hear that you're experiencing difficulties while trying to watch your favourite shows on your Roku TV device.
Please take a moment to follow these steps:
Go to www.hayu.com and sign in to your account. Then, go to 'My Account' ( https://www.hayu.com/myaccount ) and then to 'Pair TV App' ( https://www.hayu.com/myaccount/pairtvapp ), you'll see a list of your paired devices, please remove your previously paired devices.
Then, delete the hayu app completely from your Roku, restart your TV download the hayu app again from the App Store, open the hayu app and a pairing code will be displayed on your TV, take note of this code and then go to https://www.hayu.com/myaccount/pairtvapp > enter your pairing code and click on 'Pair TV App' to complete the pairing process.
Important: Please make sure to delete all your previously paired devices from your profile settings before pairing your TV again.
You should be able to watch our shows on your TV without any issues after following our suggestions.
In case you need further assistance, please get back in touch with us.
Thanks,
The Hayu team
I’ve been experiencing this issue for the last two days, as has someone else who uses my account but on a different tv, but both Rokus. Today he told me to quickly click into any program you can once you’re in the hayu homepage and it won’t kick you out. And it worked ! I know this isn’t ideal and I hope the issue is figured out soon, but as long as you can click into something quickly, you can then hopefully try and find what you want to watch from the shows suggested at the bottom of the screen.
Same. How frustrating. And we pay for this channel. None of this steps work. Can you please address this properly Roku?
Hi Community users,
Welcome, and thanks for posting to the Roku Community!
We understand that you are having issues with the Hayu app. It seems like the issue persists after attempting the troubleshooting steps, and videos from other channels play fine. In that case, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice
I received an email from Hayu support last night, per below...
It is now working for myself, I hope it is also fixed now for everyone else.
We regret any issue experienced while trying to watch Hayu content using your Roku TV / Telstra TV device.
We want to let you know that our Developers Team has fixed the issue by releasing a new app version.
A new version of the Hayu Roku TV / Telstra TV is now available. Please take a moment to visit your App Store and upgrade to the latest version. If needed, remove all previous paired devices from your hayu account and pair it again. We sincerely appreciate your patience with this matter.
