Forum Discussion

Hayuwatcher's avatar
Hayuwatcher
Reel Rookie
3 years ago

Hayu App crashing back to Roku Home Screen upon opening

Started yesterday when I open my hayu app after about 10 seconds it crashes and sends me back to the roku home page. I have restarted my roku i have deleted the app and restarted my roku and redown...
Hayuwatcher's avatar
Hayuwatcher
Reel Rookie
3 years ago

Hi! I have already done that, and also a factory reset and a ca he clear. None of it works 

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Hayuwatcher,

Thanks for the response!

If you can still not play videos from one channel after attempting the suggestions above, videos from other channels will play fine. Contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

Please keep us posted if you need further assistance or clarification.

Warm regards,

Chel

  • Luciusfunk's avatar
    Luciusfunk
    Reel Rookie
    3 years ago

    I’m having the same issue with Netflix. After it crashed three times, I said eff it and switched to Netflix on my Xbox. Definitely not a Netflix issue, it’s a Roku issue. TCL Roku TV

    • TraceyB's avatar
      TraceyB
      Newbie
      3 years ago

      I'm having exactly the same problem. It's just started yesterday. 

      • Mcormier's avatar
        Mcormier
        Newbie
        3 years ago

        I am having the same issue. The app was working fine for me last night, but this morning it keeps kicking me out. When I use another non-Rpku device, it works fine.