Forum Discussion

Hayuwatcher's avatar
Hayuwatcher
Reel Rookie
3 years ago

Hayu App crashing back to Roku Home Screen upon opening

Started yesterday when I open my hayu app after about 10 seconds it crashes and sends me back to the roku home page. I have restarted my roku i have deleted the app and restarted my roku and redown...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Hayuwatcher,

Thanks for your first post in the Roku Community!

We understand you are having trouble with playback issues with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
  • Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted, and we'll continue assisting you from there.

Regards,

Chel

  • Moogilli1234's avatar
    Moogilli1234
    Reel Rookie
    3 years ago

    I think we’ve all done this seems to be a common problem I’ve contacted hayu and Roku and hopefully someone can sort the problem. Mine has been going on for days..

  • Hayuwatcher's avatar
    Hayuwatcher
    Reel Rookie
    3 years ago

    Hi! I have already done that, and also a factory reset and a ca he clear. None of it works 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi Hayuwatcher,

      Thanks for the response!

      If you can still not play videos from one channel after attempting the suggestions above, videos from other channels will play fine. Contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

      Please keep us posted if you need further assistance or clarification.

      Warm regards,

      Chel

      • Luciusfunk's avatar
        Luciusfunk
        Reel Rookie
        3 years ago

        I’m having the same issue with Netflix. After it crashed three times, I said eff it and switched to Netflix on my Xbox. Definitely not a Netflix issue, it’s a Roku issue. TCL Roku TV

    • Jeremydah's avatar
      Jeremydah
      Newbie
      3 years ago

      I am having the same issues. It has been going on for two days now and I have tried uninstalling the app a couple times now and reinstalling it. Does not help. 

      • Sonnybee's avatar
        Sonnybee
        Channel Surfer
        3 years ago

        Infuriating isn’t it?
        we all need to get at Hayu, I’ve emailed them a couple of times today with no response, they will probably reply during the night like they did last night, asking for error codes which I’m not getting, it just goes straight back to the app itself when pressed🤬

  • razacame's avatar
    razacame
    Newbie
    3 years ago

    This doesn’t work because there is no option to delete the channel.