You need to get onto Hayu, the more people at them should hopefully get them to sort it
Got an answer back from Hayu! I am currently at work but if anyone tries this let me know if it works and I will try tonight and report back.
Thank you for contacting us.
We're sorry to hear that you're experiencing difficulties while trying to watch your favourite shows on your Roku TV device.
Please take a moment to follow these steps:
Go to www.hayu.com and sign in to your account. Then, go to 'My Account' ( https://www.hayu.com/myaccount ) and then to 'Pair TV App' ( https://www.hayu.com/myaccount/pairtvapp ), you'll see a list of your paired devices, please remove your previously paired devices.
Then, delete the hayu app completely from your Roku, restart your TV download the hayu app again from the App Store, open the hayu app and a pairing code will be displayed on your TV, take note of this code and then go to https://www.hayu.com/myaccount/pairtvapp > enter your pairing code and click on 'Pair TV App' to complete the pairing process.
Important: Please make sure to delete all your previously paired devices from your profile settings before pairing your TV again.
You should be able to watch our shows on your TV without any issues after following our suggestions.
In case you need further assistance, please get back in touch with us.
Thanks,
The Hayu team
aftonsv Yes, tried this last week when I first contacted them about this issue. Sadly, makes no difference at all. I’ve been in touch with them several times and at this point they say the following:
“We are aware about this issue and our developers team are working to resolve this issue as quickly as possible. It is our highest priority to get this issue fixed”
I believe more and more people are contacting them now, and it’s lighting a bit of a fire for them to get it sorted.
Hopefully soon! 🤞
None of this works !!
Hayu app is not working on Roku device.
I have already tried your suggestion...
We're sorry to hear that you're experiencing difficulties while trying to watch your favourite shows on your Roku TV device.
Please take a moment to follow these steps:
Go to www.hayu.com and sign in to your account. Then, go to 'My Account' ( https://www.hayu.com/myaccount ) and then to 'Pair TV App' ( https://www.hayu.com/myaccount/pairtvapp ), you'll see a list of your paired devices, please remove your previously paired devices.
Then, delete the hayu app completely from your Roku, restart your TV download the hayu app again from the App Store, open the hayu app and a pairing code will be displayed on your TV, take note of this code and then go to https://www.hayu.com/myaccount/pairtvapp > enter your pairing code and click on 'Pair TV App' to complete the pairing process.
Important: Please make sure to delete all your previously paired devices from your profile settings before pairing your TV again.
You should be able to watch our shows on your TV without any issues after following our suggestions.
Mines suffering the same fate, but this is a hayu issue, they must have pushed an update that's corrupt.
I'm just waiting for a American to say the legendary words CLASS ACTION against Roku 😂
