Forum Discussion

Hayuwatcher's avatar
Hayuwatcher
Reel Rookie
3 years ago

Hayu App crashing back to Roku Home Screen upon opening

Started yesterday when I open my hayu app after about 10 seconds it crashes and sends me back to the roku home page. I have restarted my roku i have deleted the app and restarted my roku and redown...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Hayuwatcher,

Thanks for your first post in the Roku Community!

We understand you are having trouble with playback issues with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
  • Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted, and we'll continue assisting you from there.

Regards,

Chel

Moogilli1234's avatar
Moogilli1234
Reel Rookie
3 years ago

I think we’ve all done this seems to be a common problem I’ve contacted hayu and Roku and hopefully someone can sort the problem. Mine has been going on for days..