Forum Discussion

FranklinJ's avatar
FranklinJ
Roku Guru
2 years ago
Solved

Flashing red light on Roku Remote RCB1R.

I had bad experience with RC917 not holding a charge.
Well, The RCB1r holds its charge very well. 

However, I  am sorry to say problems have developed with my new RCB1r within a week.  

The red light is flashing on the remote, even when charged to 100 percent.   When it was charged at 97 percent, red light on remote also flashed.

I also get a message that I have to pair the remote multiple times a day. Multiple times a show. I took pictures of the screen with the error message, and included them with ticket 9676055. 
 I  have wiped the base unit while wiping the RCB1r, set it all back up and still have to pair the remote to the base unit repeatedly. With the base unit plugged in or unplugged from power, the remote still flashes.

A friend of mine told me he may buy me a new base unit and see if the problem persists. (Or I may toss the pile and start with another provider)

Meanwhile, can you do something to help?  I called tech support and the person I spoke to was not kind or nice or helpful.  And he hung up on me. 

Pairing
remotes
Replacement remote
Voice search
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us posted, FranklinJ!

    We understand that you are experiencing an issue with your Roku remote RCB1R, and we are here to help you.

    Before we proceed, may we ask if you have attempted to use an alternate charger cord or power source? Moreover, you can try resetting your Roku remote and pairing it again. To do this, restart your Roku remote by holding down the Back and Home buttons simultaneously for 20 seconds. After that, pair your remote again with your Roku device. Kindly inform us if this makes any difference.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

  • FranklinJ's avatar
    FranklinJ
    2 years ago

    Thank you Carly. The Tech Support staff do not seem to know who you are or that you exist.

    To be clear, I have a “new in box” ROKU that is also having remote problems.  So that’s two ROKU units that I have wiped and reconfigured and two remotes I have wiped and reconfigured, getting the same results after the wiping and reconfiguring.  I am using my third ROKU (LT) as a test bench device too … wiping, pairing and configuring.  
    I am sure now that I can get a job with tech support. My wife is happy with the TCL television in the kitchen and doesn’t want me to “experiment“ with it. She doesn’t want me repairing my bed remotes with her good TCL television.  The TCL is working fine with its remote.  So I’m not touching it!

    4802X-ROKU ULTRA
    Newest (opened May 15, 2024) 
    SN: X010009PM5GE
    device ID:  SODA22APMSGE
    Currently at software 
    12.5.5 build 4174 – C2
    Franklin Sterns
     
    two RCB1r replacement remotes should do it!
    If there are no manufacturing or design errors in the replacement, RCB one are remotes and I will be a very happy television viewer. 

12 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thanks for keeping us posted, FranklinJ!

    We understand that you are experiencing an issue with your Roku remote RCB1R, and we are here to help you.

    Before we proceed, may we ask if you have attempted to use an alternate charger cord or power source? Moreover, you can try resetting your Roku remote and pairing it again. To do this, restart your Roku remote by holding down the Back and Home buttons simultaneously for 20 seconds. After that, pair your remote again with your Roku device. Kindly inform us if this makes any difference.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

    • Shayden4's avatar
      Shayden4
      Channel Surfer
      2 years ago

      Hello I got my remote today and out of nowhere it starts flashing red light. I got this today and I didn’t expect it to do something like this 

      • FranklinJ's avatar
        FranklinJ
        Roku Guru
        2 years ago

        I have a camera phone, so I recorded the flashing red light as proof that it was flashing red.  At least one Tech support person didn’t believe me. “ It’s not supposed to flash red.” I tried charging it to full, 100% and that did not make it change. I let the battery run down to about 80%. That did not fix it.  Then I charged it back to 100%. That Did not fix it. I have three Roku ultras. I connected it to my bench, spare ultra and white the remote and wiped the spare ultra.  Then I went back to my new Roku ultra from May 15, And once paired, it still flashed red.

        I have no answers for you except contact Tech Support and ask for a replacement RCB1r. 

        I received a replacement RCB1r. It is only flashed red twice, and only for a short period of time.  Although it’s the new ultra has a screen window that says pair the remote because of voice command issues (I’m paraphrasing) It was six times a show with the old remote, but maybe once or twice a day with a new remote.  

        As many times as I paired the old remote and wiped the old remote and wiped an ultra with the remote connected, nothing helped the old remote.

        I’m still having problems with the remote that I received with the ultra on May 15.  thank you for the reminder. I should get that resolved too. 

    • FranklinJ's avatar
      FranklinJ
      Roku Guru
      2 years ago

      Jharra,

      I have to pair the remote first thing in the morning, and half a dozen time times during the day, because of messages that the audio is not working. I mailed photographs of the blinking light and the error messages to ROKU. I took my ultra LT ROKU, and “reset to factory” specs including the RCB1r.  Reset the box and everything “to out of the box” conditions. Performed a new setup, and still have the problem.  I charged the remote to 100% and still have a problem. 

      A friend sent me a brand new factory sealed ROKU ULTRA which I registered and set up and I still have read light, and intermittent requests to pair. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for keeping us posted, FranklinJ.

        Please be aware that we have been coordinating this with the team. Kindly take a moment to check your inbox for the latest updates.

        Your continuous patience and support are highly appreciated.

        Best regards,
        Carly