Forum Discussion

FranklinJ's avatar
FranklinJ
Roku Guru
2 years ago
Solved

Flashing red light on Roku Remote RCB1R.

I had bad experience with RC917 not holding a charge. Well, The RCB1r holds its charge very well.  However, I  am sorry to say problems have developed with my new RCB1r within a week.   The red ...
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  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us posted, FranklinJ!

    We understand that you are experiencing an issue with your Roku remote RCB1R, and we are here to help you.

    Before we proceed, may we ask if you have attempted to use an alternate charger cord or power source? Moreover, you can try resetting your Roku remote and pairing it again. To do this, restart your Roku remote by holding down the Back and Home buttons simultaneously for 20 seconds. After that, pair your remote again with your Roku device. Kindly inform us if this makes any difference.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

  • FranklinJ's avatar
    FranklinJ
    2 years ago

    Thank you Carly. The Tech Support staff do not seem to know who you are or that you exist.

    To be clear, I have a “new in box” ROKU that is also having remote problems.  So that’s two ROKU units that I have wiped and reconfigured and two remotes I have wiped and reconfigured, getting the same results after the wiping and reconfiguring.  I am using my third ROKU (LT) as a test bench device too … wiping, pairing and configuring.  
    I am sure now that I can get a job with tech support. My wife is happy with the TCL television in the kitchen and doesn’t want me to “experiment“ with it. She doesn’t want me repairing my bed remotes with her good TCL television.  The TCL is working fine with its remote.  So I’m not touching it!

    4802X-ROKU ULTRA
    Newest (opened May 15, 2024) 
    SN: X010009PM5GE
    device ID:  SODA22APMSGE
    Currently at software 
    12.5.5 build 4174 – C2
    Franklin Sterns
     
    two RCB1r replacement remotes should do it!
    If there are no manufacturing or design errors in the replacement, RCB one are remotes and I will be a very happy television viewer. 
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thank you for the added infromation, FranklinJ.

Please be informed that we are currently coordinating this with our Support team for additional reinforcement. Kindly keep an eye on your inbox, as they will reach out to you via email to request the RCB1R remote for further investigation. 

No worries! A replacement has already been processed for you as well. 

In the meantime, your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

FranklinJ's avatar
FranklinJ
Roku Guru
2 years ago

Thank you Carly. The Tech Support staff do not seem to know who you are or that you exist.

To be clear, I have a “new in box” ROKU that is also having remote problems.  So that’s two ROKU units that I have wiped and reconfigured and two remotes I have wiped and reconfigured, getting the same results after the wiping and reconfiguring.  I am using my third ROKU (LT) as a test bench device too … wiping, pairing and configuring.  
I am sure now that I can get a job with tech support. My wife is happy with the TCL television in the kitchen and doesn’t want me to “experiment“ with it. She doesn’t want me repairing my bed remotes with her good TCL television.  The TCL is working fine with its remote.  So I’m not touching it!

4802X-ROKU ULTRA
Newest (opened May 15, 2024) 
SN: X010009PM5GE
device ID:  SODA22APMSGE
Currently at software 
12.5.5 build 4174 – C2
Franklin Sterns
 
two RCB1r replacement remotes should do it!
If there are no manufacturing or design errors in the replacement, RCB one are remotes and I will be a very happy television viewer. 
  • FranklinJ's avatar
    FranklinJ
    Roku Guru
    2 years ago
    9585844 ticket

    1) I received an RCB1r. It holds its power very well. The buttons are functional. However, there is a problem. There is a red light that keeps flashing on the left side of the  Power button. And I am constantly getting messages to pair the remote again sometimes as many times as six pairing requests a show. Over the course of a long TV day that’s a lot of pairing requests.
    2) A friend bought me a brand new Roku ultra. The remote that was in the box has problems so that’s two Rokuboxes and two problems with the remotes. I have an out of warranty Roku ultra LT and I wiped that with the remotes attached. I also wiped the remotes by holding the buttons down for 40 seconds. I reconfigure the LT which I call Test Bench, those named remotes are problematic no matter which Roku box they are associated with.  
    And even when they are fully charged, they have problems. I have a fourth Roku device, a TCL television, which gives me no problems after having swapped out the remote with a replacement. 
     I believe your company shipped out a huge quantity of defective remotes. I will show you some pictures of the error messages that I photographed from the screen and the red blinking light if possible, I will include the serial numbers and model numbers of the latest two Roku ultras.  The most recent is a week old.
     
    Let’s get me two replacement remotes and settle  both problems and I can go on with many hours of television watching in the multiple rooms in which I have available to me.
     
    4802X-ROKU ULTRA
    Newest: 
    SN: X010009PM5GE
    device ID:  SODA22APMSGE
    Currently at software 
    12.5.5 build 4174 – C2
    Franklin Sterns
    Request:RCB1r
     
    Older: 
    4802X- ROKU ULTRA
    SN: X01000M34RKY
    Device ID: SODA23234RKY
    Currently at software 
    13.0.0 build 24056-C2
    Franklin Sterns
    Request:RCB1r
     
    These are the device for which I am most concerned. 
    X010009PM5GE came out of the sealed box 7 days
    1) I received an RCB1r. It holds its power very well. The buttons are functional. However, there is a problem. There is a red light that keeps flashing on the left side of the  Power button. And I am constantly getting messages to pair the remote again sometimes as many times as six pairing requests a show. Over the course of a long TV day that’s a lot of pairing requests.
    2) A friend bought me a brand new Roku ultra. The remote that was in the box has problems so that’s two Rokuboxes and two problems with the remotes. I have an out of warranty Roku ultra LT and I wiped that with the remotes attached. I also wiped the remotes by holding the buttons down for 40 seconds. I reconfigure the LT which I call Test Bench, those named remotes are problematic no matter which Roku box they are associated with.  
    And even when they are fully charged, they have problems. I have a fourth Roku device, a TCL television, which gives me no problems after having swapped out the remote with a replacement. 
     I believe your company shipped out a huge quantity of defective remotes. I will show you some pictures of the error messages that I photographed from the screen and the red blinking light if possible, I will include the serial numbers and model numbers of the latest two Roku ultras.  The most recent is a week old.
     
    Let’s get me two replacement remotes and settle  both problems and I can go on with many hours of television watching in the multiple rooms in which I have available to me.
     
    4802X-ROKU ULTRA
    Newest: 
    SN: X010009PM5GE
    device ID:  SODA22APMSGE
    Currently at software 
    12.5.5 build 4174 – C2
    Request:RCB1r
    Older: 
    4802X- ROKU ULTRA
    SN: X01000M34RKY
    Device ID: SODA23234RKY
    Currently at software 
    13.0.0 build 24056-C2
     
    Franklin Sterns
     
    Request:RCB1r
     
    These are the device for which I am most concerned. 
    X010009PM5GE came out of the sealed box 7 days ago. 
     
    Barring any other design or manufacturing flaw, these replacement remote units should solve my viewing problem.  
     my viewing problem.