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Dvburnsii's avatar
Dvburnsii
Roku Guru
2 months ago

Backdrops is not launching after streaming on Disney+

This is a bit of a grey area as to where to post the issue.

Backdrops is set to automatically launch after 30 minutes and seems to work fine except when I stream on Disney+.
At night while sleeping I will stream Star Wars Clone Wars episodes on Disney+ the entire night. After so many episodes, Disney+ will stop automatically playing the next episode. I assume this is a built-in operation through their service to save bandwidth or something or other. Anyway, when this occurs and the Roku/Disney+ are idle the Roku screensaver will launch after a couple of minutes but will never launch Backdrops.

Is this because Disney+ prevents Backdrops from launching, meaning Backdrops will only launch from the Roku Home Screen and not if some other service has been streaming? Is Disney+ behaving as expected as I have described it?

I do have all relevant Roku device settings for saving bandwidth and idling turned off.

General Question
Screensaver
screensaver & theme
TV & Player Features

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 months ago

    Dvburnsii 

    Thanks for letting us know about the issue with your Backdrops while streaming on Disney+. We’re eager to find out what's happening!

    Please provide the following information:
     
    • Device info/OS version (Settings > System > About)
    • Which specific app(s) are affected? (Is this the only app affected?)
    • When did the issue occur?
    Thanks for your patience and help!
     
    Roku Community Team
    • Dvburnsii's avatar
      Dvburnsii
      Roku Guru
      2 months ago
      • Device info/OS version (Settings > System > About)
      • Model 3941RW2 - Roku Express 4K+
      • Serial number X022009M56EM
      • Software version 14.5.4 Build 5944-E4
      • Device ID S0HCK2AM56EM
      • Which specific app(s) are affected? (Is this the only app affected?)
      • Disney+ is the only App I have witnessed this occur but I am not certain if it is in fact the only one.
      • When did the issue occur?
      • This happens every night and has been happening for a few weeks.
      • Dvburnsii's avatar
        Dvburnsii
        Roku Guru
        2 months ago

        To expand on Disney+ interruptions, two different events are occurring.

        One; After a random or inconsistent number of episodes Disney+ will stop automatically playing the next episode of a series.

        Two; While streaming on Disney+ the app will semi-regularly close entirely and return me to the Home Screen of the Roku.