Forum Discussion

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
3 months ago

Dvburnsii 

Thanks for letting us know about the issue with your Backdrops while streaming on Disney+. We’re eager to find out what's happening!

Please provide the following information:
 
  • Device info/OS version (Settings > System > About)
  • Which specific app(s) are affected? (Is this the only app affected?)
  • When did the issue occur?
Thanks for your patience and help!
 
Roku Community Team
  • Dvburnsii's avatar
    Dvburnsii
    Roku Guru
    3 months ago
    • Device info/OS version (Settings > System > About)
    • Model 3941RW2 - Roku Express 4K+
    • Serial number X022009M56EM
    • Software version 14.5.4 Build 5944-E4
    • Device ID S0HCK2AM56EM
    • Which specific app(s) are affected? (Is this the only app affected?)
    • Disney+ is the only App I have witnessed this occur but I am not certain if it is in fact the only one.
    • When did the issue occur?
    • This happens every night and has been happening for a few weeks.
    • Dvburnsii's avatar
      Dvburnsii
      Roku Guru
      2 months ago

      To expand on Disney+ interruptions, two different events are occurring.

      One; After a random or inconsistent number of episodes Disney+ will stop automatically playing the next episode of a series.

      Two; While streaming on Disney+ the app will semi-regularly close entirely and return me to the Home Screen of the Roku.