For the past few days, I have started having issues with channels NOT working. At first, it seemed to be mostly the Roku Channel and a few lesser known channels. I thought it was just me. I had tried restarting the TV from the "System" menu. I tried uninstalling and reinstalling the channels. I even tried rebooting my internet modem, the wifi router, and my Roku TV again. Still nothing.
Then I found on Reddit several threads where a lot of other people were having the same issue, with a bunch of different channels not working for them. So, I found out I am far from the only one having this issue.
As of this evening, I went through EVERY channel on my Roku TV. he ONLY channels working completely for me are Netflix, PrimeTV, and Youtube.
Every other channel, the channel loads, will show you the shows/movies/clips/livestreams available, but when you try to play it, you either get an error from the platform (Disney+ says "Something went wrong", Hulu gives a "We are having trouble playing this", etc) OR it does the little loading/buffering circle and never leaves 0%.
I tried contacting someone through Roku's Support Chat, and after telling the chat person I was not the only one having issues, and even linked them to one of the Reddit threads talking about it, and mentioned that if I was not the only one having the issue, this was not my TV's issue, but a Roku issue...he said he was going to transfer me. He exited chat, and then it put him back in. I asked him how long it would be until transferred, as I take care of my father and needed to tend to him soon. He was not sure. When I asked him why this is not something Roku saw as an important thing to address soon, as it effects many people, was already being talked about publicly, and could cause loss of profit...he left and ended the chat.
I do not know about everyone else effected...but personally, I only have Roku TVs in my house, have highly recommended Roku to others, and up to this point would have ONLY bought a Roku TV if I needed another TV. But if this cannot be fixed, I will have to go buy a non Roku TV, and would no longer recommend them. Also, up until this issue, I was planning on getting my Dad a subscription to "The Great Courses" through Roku for Christmas...but what would be the point if I cannot even access anything on the Roku TV except Netflix, PrimeTV, and Youtube?
