Hi Community users,
Thanks for the posts.
In order to prevent confusion of multiple issues in this thread, can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
- what is happening on screen when this issue occurs
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
