Forum Discussion

uk0R's avatar
uk0R
Reel Rookie
3 years ago

After 12/8/22 System Update, no apps will open

Model Roku Ultra (4660, 4661, 4662 series) (4660X) Software version 11.5.0Build 4235-46 Following a 12/8/22 update, no used apps will load (Netflix, Amazon Prime, Disney+, YouTube).  Apps are the...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts.

In order to prevent confusion of multiple issues in this thread, can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 
  • what is happening on screen when this issue occurs

Once we have this information, we will be able to investigate the issue further.


Thanks,
Danny

Goobertcat's avatar
Goobertcat
Newbie
3 years ago

model: NS-39DR510CA17

serial: 2N0085906488

device Id: 6Y4638906488

software: 11.5.0 build 4312-12

seems to impact all channels for me: Plex, CBC, Roku

tracking #: 88-498-232

i am connected to the internet with excellent signal. I can see all menus for every app/channel, however video will not stream in any app, they do not appear to load, and a spinning circle with 0% is present. 

  • BenMonkeyMommy's avatar
    BenMonkeyMommy
    Newbie
    3 years ago

    For the past few days, I have started having issues with channels NOT working. At first, it seemed to be mostly the Roku Channel and a few lesser known channels. I thought it was just me. I had tried restarting the TV from the "System" menu. I tried uninstalling and reinstalling the channels. I even tried rebooting my internet modem, the wifi router, and my Roku TV again. Still nothing.

    Then I found on Reddit several threads where a lot of other people were having the same issue, with a bunch of different channels not working for them. So, I found out I am far from the only one having this issue.

    As of this evening, I went through EVERY channel on my Roku TV. he ONLY channels working completely for me are Netflix, PrimeTV, and Youtube.

    Every other channel, the channel loads, will show you the shows/movies/clips/livestreams available, but when you try to play it, you either get an error from the platform (Disney+ says "Something went wrong", Hulu gives a "We are having trouble playing this", etc) OR it does the little loading/buffering circle and never leaves 0%.

    I tried contacting someone through Roku's Support Chat, and after telling the chat person I was not the only one having issues, and even linked them to one of the Reddit threads talking about it, and mentioned that if I was not the only one having the issue, this was not my TV's issue, but a Roku issue...he said he was going to transfer me. He exited chat, and then it put him back in. I asked him how long it would be until transferred, as I take care of my father and needed to tend to him soon. He was not sure. When I asked him why this is not something Roku saw as an important thing to address soon, as it effects many people, was already being talked about publicly, and could cause loss of profit...he left and ended the chat.

    I do not know about everyone else effected...but personally, I only have Roku TVs in my house, have highly recommended Roku to others, and up to this point would have ONLY bought a Roku TV if I needed another TV. But if this cannot be fixed, I will have to go buy a non Roku TV, and would no longer recommend them. Also, up until this issue, I was planning on getting my Dad a subscription to "The Great Courses" through Roku for Christmas...but what would be the point if I cannot even access anything on the Roku TV except Netflix, PrimeTV, and Youtube?