I bought two brand new Roku cameras from Walmart. I can get to the part where they ask me to put in the password for the Wi-Fi. I have checked the Wi-Fi. It is 2.4. I have restarted and unplugged all devices and tried a different mobile phone and a different app to set up. Nothing is working to get these cameras to work I can’t get it to get let me hit the next button to get past where it’s asking for the Wi-Fi password
I am having the same problem. I'm using the Roku home app, which is fully up to date. I have unplugged my wifi, and restarted it, and it still won't let me click the "NEXT" option. I am using an iPhone 14 Pro Max to do this, and I have used someone else's phone and I got to click the "NEXT" button and it immediately gave me an error saying "can't finish setup Your camera is not ready to use. please start over."
Welcome jeremyxypher
We noticed that you are also experiencing an issue with setting up your camera.
We'll pass this along to the right team. Could you provide the following details requested in this thread?
Let us know when you can!
Roku Community Team
I am having this exact same problem. I found my wifi uses the same band for 5 and 2.4ghz wifi. In my wifi (eero) app there is an option to turn off 5ghz and set it to 2.4ghz. I did that and still, when I get to the "Choose a network" screen it shows my network and I put in the password and the "Next" button does nothing when pressed. It is purple, I press it and it turns grey as I hold my finger down, then turns purple again when I release. and it does nothing. I purchased a package of two cameras at Walmart.
Welcome, Go0o0sE
Thanks for reaching out about your camera that won't connect to a network, and the next button not working when pressed. Please share some details so we can look into it. Is this your first time setting up the camera?
Keep us posted!
Roku Community Team
Not sure where to get the camera mac address
iPhone 11 Pro Max
eero 6 modem/router
I have the same problem with indoor wired one leg camera. No matter what I do it's not connecting. It's not letting me tap next after adding WiFi. This has been going on for couple months. Please help!
I have this same problem. Did you ever find a solution?
Welcome, Kaylee-99
We noticed you're experiencing issues setting up your Roku Camera. Our team is currently investigating this issue. For us to look into it further, please provide the details requested in the thread.
Let us know when you can!
Roku Community Team
Didn't notice any codes
Hey, Laniann-22
It looks like you're still having issues setting up your Wi-Fi to your Camera. Could you provide a bit more info about this?
In the meantime, restart your Camera and Smart Home app.
We look forward to your response.
Roku Community Team
I tried restarting troubleshooting everything. it just doesn't connect.
Hey thereKay7786!
Having trouble setting up your new Roku Indoor Camera? We're here to help!
To better understand what’s going on, can you share a few details?
Also, could you:
For more troubleshooting steps, check out this article: Troubleshoot Roku camera Wi-Fi connectivity | Official Roku Support
We appreciate any troubleshooting steps you’ve already tried—feel free to share what you've done so far. This will help us take a closer look.
Roku Community Team
