Smart Home App – Unable to Receive Monitoring Certificate
Hello. I am trying to get the Smart Home App to send me a "Monitoring Certificate" for my insurance company. I can get to the point of requesting the certificate and having the system tell me that it will email me the certificate, and then I even receive an email that has a "download link" to get the certificate, BUT, when I press on the download link button, all I get is "That link has expired"..... ??? !!! How could a link that is supposed to be valid for 48 hours (as stated in the email), expire within seconds of being requested?
I hope this is just a glitch, but there has to be another way for us to get this required and essential piece of information.
Please advise and assist if able.
Thank you. PJ
Hey everyone,
We believe the issue is now resolved.
We recommend trying to download the monitoring certificate again. Let us know if it’s still not working!
Thanks,
Roku Community Team