Forum Discussion

Woodstock_Rokr's avatar
Woodstock_Rokr
Reel Rookie
5 months ago
Solved

Smart Home App – Unable to Receive Monitoring Certificate

Hello.  I am trying to get the Smart Home App to send me a "Monitoring Certificate" for my insurance company.  I can get to the point of requesting the certificate and having the system tell me that ...
home monitoring system
  • RokuReynan-L's avatar
    RokuReynan-L
    4 months ago

    Hey everyone,

    We believe the issue is now resolved.

    We recommend trying to download the monitoring certificate again. Let us know if it’s still not working!

    Thanks,
    Roku Community Team

Robhuff46's avatar
Robhuff46
Reel Rookie
4 months ago

Still not able to get Monitoring Certificate.  My insurance will go up if I don’t get it soon.  It has been over a month.  Had tried on many devices, iPhone, iPad and Mac.

Longrifle's avatar
Longrifle
Channel Surfer
4 months ago

I moved on to another provider. Roku would not solve my issue about the getting the certificate.