Forum Discussion

emgleich's avatar
emgleich
Newbie
14 days ago
Solved

Unable to scroll down the Roku Smart home app

Im trying to set my camera that I bought off Amazon and im having an issue where on the application it says to plug in the camera and charge it. I already did that. I am unable to scroll to down to beable go go to the next step. I already uninstalled the app and reinstalled it. Can anyone help me Out?

cameras & doorbells
Smart Home App
  • RokuRiamie-D's avatar
    RokuRiamie-D
    14 days ago

    Hello emgleich​

    Having trouble scrolling down the Roku Smart Home app? Let's see if this works for you.

    1. Refresh the app by closing it and opening it again.
    2. Make sure the app is up to date.
    3. If the issue continues, uninstall/reinstall it from your phone.


    See this support article for step-by-step instructions on setting up your Roku Battery Camera.

    Let us know how it goes!

    Roku Community Team

5 Replies

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      14 days ago

      Thanks for the info!

      Have you tried restarting your phone? We also suggest you try another mobile device to see if the same issue occurs.

      If the issue continues, share with us the following:

      • Roku Camera Model
      • Make, model, and iOS/Android version of your mobile device
      • Smart home App Firmware version


      Looking forward to your reply.

      Roku Community Team

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      12 days ago

      Thanks for the extra details! emgleich​ 

      Have you tried to use a different mobile device or tablet already? To see if there's any difference? Just a heads-up once you're on that page you must see the "Start setup" option below and no need to scroll down. 

      Tell us how it turns out!

      Roku Community Team 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    14 days ago

    Hello emgleich​

    Having trouble scrolling down the Roku Smart Home app? Let's see if this works for you.

    1. Refresh the app by closing it and opening it again.
    2. Make sure the app is up to date.
    3. If the issue continues, uninstall/reinstall it from your phone.


    See this support article for step-by-step instructions on setting up your Roku Battery Camera.

    Let us know how it goes!

    Roku Community Team