Forum Discussion

Woodstock_Rokr's avatar
Woodstock_Rokr
Reel Rookie
5 months ago
Solved

Smart Home App – Unable to Receive Monitoring Certificate

Hello.  I am trying to get the Smart Home App to send me a "Monitoring Certificate" for my insurance company.  I can get to the point of requesting the certificate and having the system tell me that ...
home monitoring system
  • RokuReynan-L's avatar
    RokuReynan-L
    4 months ago

    Hey everyone,

    We believe the issue is now resolved.

    We recommend trying to download the monitoring certificate again. Let us know if it’s still not working!

    Thanks,
    Roku Community Team

Robhuff46's avatar
Robhuff46
Reel Rookie
4 months ago

I am having the same problems,

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Greetings, Robhuff46.

    Thanks for letting us know that you're also having the same issue. Could you please provide us with the information we need on RokuEmmanuel-D's post above?

    We'll wait for your response.

    Thanks,
    Roku Community Team

    • Robhuff46's avatar
      Robhuff46
      Reel Rookie
      4 months ago
      • Device ID:  Don’t know where get this info
      • Time zone when the email arrives. 4:08PM EDT
      • Phone make/model IPhone 15 PRO MAX
      • Firmware version   6.0.0.682
      • Log ID: (Roku Smart Home app > Account > Roku Support > Submit a Log) Can’t fine log
      • A picture of the issue (this would be super helpful!) No picture - when click on download immediately when receiving it, get “This link has expired.
      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hey everyone,

        We believe the issue is now resolved.

        We recommend trying to download the monitoring certificate again. Let us know if it’s still not working!

        Thanks,
        Roku Community Team