Forum Discussion

Woodstock_Rokr's avatar
Woodstock_Rokr
Reel Rookie
5 months ago
Solved

Smart Home App – Unable to Receive Monitoring Certificate

Hello.  I am trying to get the Smart Home App to send me a "Monitoring Certificate" for my insurance company.  I can get to the point of requesting the certificate and having the system tell me that ...
home monitoring system
  • RokuReynan-L's avatar
    RokuReynan-L
    4 months ago

    Hey everyone,

    We believe the issue is now resolved.

    We recommend trying to download the monitoring certificate again. Let us know if it’s still not working!

    Thanks,
    Roku Community Team

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
5 months ago

Hi, Woodstock_Rokr.

Greetings from the Roku Community!

Thanks for reaching out to us about this issue. We're here to help.

Could you please try another device to download thee certificate? Let's see if that would work. 

Please keep us posted.

Thanks,
The Roku Community Team

Longrifle's avatar
Longrifle
Channel Surfer
5 months ago

I have been trying to get a certificate and get the same issue as stated. 6 day so far with no meaningful support from Roku.  

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey, Woodstock_Rokr Longrifle 

    Thanks for flagging this issue!

    To help us investigate further, could you please send over a few details?

    • Device ID
    • Time zone when the email arrives
    • Phone make/model
    • Firmware version
    • Log ID: (Roku Smart Home app > Account > Roku Support > Submit a Log)
    • A picture of the issue (this would be super helpful!)

    Appreciate your help!

    Cheers,
    Roku Community Team

    • Longrifle's avatar
      Longrifle
      Channel Surfer
      5 months ago

      I have resolved the issue. A week of no help after submitting a ticket I have cancelled the subscription from auto renew. The next step is to dispute the $49.99 soon as my credit card statement arrives as there is no way to cancel the subscription for a year. I am going with another provider. What a headache Roku support has been. 

  • Longrifle's avatar
    Longrifle
    Channel Surfer
    5 months ago

    I have been trying for 6 days to get the alarm certificate. When I try to download the certificate says the link has expired. I’ve started a support ticket but so far no results, only responses they are working on it. A simple certificate should not be that difficult to get. Unless I get a certificate in the next day or so I plan to cancel the subscription. Any suggestions?