Forum Discussion

DrewInThe417's avatar
DrewInThe417
Reel Rookie
2 years ago

Stream bar pro surround sounds makes popping noise

I have an Onn Roku TV and Roku Streambar Pro with a Roku Wireless Subwoofer and two Roku TV Wireless Speakers. I've had these for two years now and just recently the speakers will randomly make a popping noise it will happen in one speaker at a time and is completely random. I have completely reset the stream bar to manufacturer setting as well and resetting the sound settings to manufacturer defaults on the TV. I have replaced the HDMI cable as well that is plugged into the eArc port on the TV. Nothing has seemed to work.

 

Any suggestions on what to do? 

17 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi DrewInThe417,

    Thanks for the report and welcome to the Roku Community!

    We have flagged the appropriate team about this issue recently and they're looking into this. We'd like to update them on this and provide the prior information.

    If you see this popping noise coming up again, please share with us the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Please keep us posted.

    Regards,

    Rey

    • DrewInThe417's avatar
      DrewInThe417
      Reel Rookie
      2 years ago

      Model: G814x-roku tv

      Serial number: x012009k52v5 (s0dm618k52v5)

      Software version: 12.5.0 * Build 4176-ct

      Gc version: 10.2.518

      Time stamp: 2023-11-30t03:44:32z

      Issue id: v5-479-744

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi DrewInThe417,
        We appreciate you providing all these details here in the Roku Community!
        We sincerely regret any inconvenience this may have caused you. Rest assured that we have already forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. Once more information is available, we will update this thread.
        We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything further we can do to help, and we'll continue assisting you at any time. Your patience and understanding are highly appreciated.
        Kind regards,
        Eunice

    • Doub's avatar
      Doub
      Binge Watcher
      2 years ago

      I have two full surround sound and they both do it. It does it when Bluetooth or using Chromecast with Google TV. It doesn't do it when casting YouTube or I heart radio straight to it.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Doub,

        Welcome to the Roku Community!

        Thanks for sharing your report about this. We're here to help. Could you tell us if you've been able to use this before without having an issue? If so, when did you start seeing the issue, and what are the steps to reproduce it?

        Let us know more about this so that we can further look into it.

        Thanks,

        Rey

  • emife2006's avatar
    emife2006
    Reel Rookie
    2 years ago

    Hola, tengo el mismo problema desde hace varios días.

    El problemas está utilizando como de costumbre la salida HDMIarc.

    Utilizo TCL R635, Streambar pro, Wirless bass pro y los 4 altavoces. (El 5.1 completo)

    El estallido no está presente en las siguientes configuraciones:
    *Con el cable óptico (pero se deben utilizar 2 controles) 
    *Usando el streambar pro como emisor (pero la calidad de imagen es peor)
    *solo con 2 altavoces y subwoofer conectados directamente al tv

    Saludos!

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hello, emife2006 

      We appreciate your communication with the Roku Community!

      Thank you for sharing your report with us on this. We regret to inform you that the Roku Community is limited to English support. To better comprehend your problem, we will have to utilize Google Translation.

      Your complaint has already been forwarded to the relevant Roku team. Could you please also let us know the device's serial number? From there, we'll be in a position to help.

      Kindly update us!

      With regards,

      Rey

      • emife2006's avatar
        emife2006
        Reel Rookie
        2 years ago

        Hello!

        thanks for your answer.

        Serial number: YL00DE161465


        Greeting!