Forum Discussion

DrewInThe417's avatar
DrewInThe417
Reel Rookie
2 years ago

Stream bar pro surround sounds makes popping noise

I have an Onn Roku TV and Roku Streambar Pro with a Roku Wireless Subwoofer and two Roku TV Wireless Speakers. I've had these for two years now and just recently the speakers will randomly make a pop...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi DrewInThe417,

Thanks for the report and welcome to the Roku Community!

We have flagged the appropriate team about this issue recently and they're looking into this. We'd like to update them on this and provide the prior information.

If you see this popping noise coming up again, please share with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted.

Regards,

Rey

  • DrewInThe417's avatar
    DrewInThe417
    Reel Rookie
    2 years ago

    Model: G814x-roku tv

    Serial number: x012009k52v5 (s0dm618k52v5)

    Software version: 12.5.0 * Build 4176-ct

    Gc version: 10.2.518

    Time stamp: 2023-11-30t03:44:32z

    Issue id: v5-479-744

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi DrewInThe417,
      We appreciate you providing all these details here in the Roku Community!
      We sincerely regret any inconvenience this may have caused you. Rest assured that we have already forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. Once more information is available, we will update this thread.
      We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything further we can do to help, and we'll continue assisting you at any time. Your patience and understanding are highly appreciated.
      Kind regards,
      Eunice

      • snakedocter1958's avatar
        snakedocter1958
        Newbie
        2 years ago

        I'm having the same issues and now I'm getting a warning about my HDMI cable that's flagged across the screen. My unplugged the power as it suggested the message gone away but I'm still getting the random popping sounds. I've got subwoofer two front speakers, two rear speakers and then the main bar. I'll provide any other information if needed

  • Doub's avatar
    Doub
    Binge Watcher
    2 years ago

    I have two full surround sound and they both do it. It does it when Bluetooth or using Chromecast with Google TV. It doesn't do it when casting YouTube or I heart radio straight to it.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Doub,

      Welcome to the Roku Community!

      Thanks for sharing your report about this. We're here to help. Could you tell us if you've been able to use this before without having an issue? If so, when did you start seeing the issue, and what are the steps to reproduce it?

      Let us know more about this so that we can further look into it.

      Thanks,

      Rey

      • Doub's avatar
        Doub
        Binge Watcher
        2 years ago

        Both sets of surround sound speakers updated today to 12.5.5.4173. Both soundbars are still at 12.5.0.4178. Both full surround sounds are fed by Roku TVs. The. TVs also updated to 12.5.5.4173. I tried both briefly and they seem to be doing better now.