Forum Discussion

JonathanSN's avatar
JonathanSN
Channel Surfer
2 years ago

Roku Streambar sound cutting out while using HDMI

Hello, I, like many others here, am incredibly frustrated with the constant audio cutouts (randomly, at least 2-3 times per hour, sometimes 2-3 times every 5 min) while using HDMI sources connected ...
Audio
Audio quality
Audio Support
Roku Smart Soundbar
Support
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
9 months ago

Hi SuziQ2025!

Welcome to the Roku Community!

Thank you for bringing this to our attention. We get that you're having problems with your Roku Streambar where the sound cuts out when you're using HDMI. To help us dig deeper into this, could you please tell us: 

  • What steps have you taken so far to resolve the issue?
  • Is this issue occurring across all of your channels, or is it isolated to just one?
  • When did you first encounter this issue?
  • Could you please provide the version of your OS?

Looking forward to your response.

Regards,

The Roku Community Team

JonathanSN's avatar
JonathanSN
Channel Surfer
9 months ago

Hello,

Indeed, my fix was to send back the roku bar while still being elligible to refund from my shop.

The permanent fix is sadly to go with another brand, as this forum pages show clearly the blatant lack of interest to fix the issue(s).