Roku Streambar sound cutting out while using HDMI
Hello, I, like many others here, am incredibly frustrated with the constant audio cutouts (randomly, at least 2-3 times per hour, sometimes 2-3 times every 5 min) while using HDMI sources connected to the TV. This issue is beyond annoying — it's a total "show stopper". (no audio cutout observed when using roku OS, although not using it a lot). I've gone through all the usual "troubleshooting" steps: swapping HDMI cables, power cycling the Streambar, etc., yet the problem still persists. When I use another soundbar from a different brand with the same TV and cables, it works perfectly — no issues, for years. What is even more frustrating is reading this issue has been ongoing for years with no real solution. Roku’s typical response of "we will contact you separately" is just lip service — it does little for the community at large, the expected purpose of this site. If this doesn’t get fixed very soon, I’ll be returning this product while I’m still within the return window. It's a shame because when it does work, the bar offers great value, but this constant audio dropout is unacceptable. My model 9102EU | SW 13.1.4.1515 | device ID 2E1288XXXXXX
Audio was great. Now it's too quiet with no Expanded Audio
I am experiencing a problem recently with the audio from my Roku Streambar Pro and two Roku TV Wireless Speakers I have had the Roku Streambar Pro for some time and added the two back speakers in May. I connected the Roku Streambar Pro using ARC and the sound was great. While moving some furniture, I unplugged the rear speakers. After plugging them back in, the sound isn’t so hot. Now, I must turn the TV volume up twice as loud to hear anything well and it's the only chance of hearing the dialogue. And the Expanded Audio setting is grayed out on every streaming app apart from Amazon Music. That music app is the only one that sounds amazing with audio that fills the room. I tried pairing the speakers again, but that hasn’t helped. I’ve also tried every audio setting, but no dice. Boosting the dialogue obviously makes voices louder, but the quality of the sound is lousy with that setting. Can you please tell me how to get things back to what they once were and also offer suggestions for getting Expanded Audio to activate on other apps?
Audio compression issue on all apps
Hello, I've just started noticing an audible crackling accompanying media coming through the Roku. It was working fine one moment then it wasn't. This issue is isolated to the Roku, as other audio input works fine. Issue tracking id: TR-275-454 Roku Streaming Stick (3800 series) JCV cast TV LT-49MA875 onn. 3.1 Atmos Soundbar - Virtual
Roku Smart Soundbar (9101X) is having an issue with the reboot loop when finishing the update
Came home to a solid orange light on the front. Unplugged it and plugged it back in, and it just goes back to solid orange. If I hold the reset button for 10 seconds, it will goto a white and then green light, but it eventually just goes back to orange and will reboot every ~3 minutes. I own 3 of these, and the other two are working fine.
Losing HDMI ARC video signal when using Ultra headphone jack
Got a new Samsung TV and am using a Roku Ultra and Yamaha YAS-109 soundbar. The connection pattern is: Roku HDMI out>Soundbar HDMI in, and, Soundbar HDMI out to Samsung TV HDMI ARC. Everything works fine until after I plug in my headphone to the Roku remote. After several minutes I lose video connection to the TV. My "theory" is that when I plug in the headphones, the audio is cut to the soundbar, and after a short while, the soundbar goes to "sleep", dropping its HDMI output to the TV. Is there a simple workaround where ARC functionality isn't lost. Presently when I activate the Roku remote, the TV and soundbar power on, and when I power off the Roku remote, the TV and soundbar power off.
Ever since the last update, private listening stopped working.
I have used private listening on my roku devices (Roku Express 4K 3940RW, and Hisense TV G211X) just fine for a long time now. I have never once had an issue with it, and love it so much. After the last app update, it no longer works at all. There is either no audio, or the audio keeps playing from the TV, and it keeps going from saying private listening on, then turning it off again. Here are the things I have tried: I made sure my volume was up Turned devices on and off again, and unplugged and plugged them Turn my phone (android) on and off again Cleared app cache Cleared the app data Force closed and re opened the app Tried different wired headphones Tried switching from wired to blutooth headphones Checked for updates on the rokus Checked if my phone was missing any permissions Made sure to turn on nearby share, location, and blutooth Double checked my app was up to date. Uninstalled and reinstalled the app Looked up any help topics that might be relevant I still can't get it to work. Does anyone have any other suggestions? As far as I can tell, the last update just broke the feature. I miss watching TV while my wife is asleep.